REFUND POLICY Date of last revision - January 27th, 2015

Please contact Prekindle Customer Support at or 1-(888)-454-4353 as soon as possible if you feel circumstances entitle you to a refund of your ticket purchase(s). We strive to make sure you are treated fairly, but there are some reasons why refunds may not be applicable in every situation.

We investigate and settle all refund claims promptly. We have support staff standing by every day to address your concerns. Our decision as to whether you are entitled to a refund will be made quickly and to the best of our ability but must be considered final. The service fee portion of your purchase may not be refunded.

The following scenarios DO entitle you to a refund:
  • The event was canceled by the event organizer or by Prekindle, and no rainchecks were issued.
  • The headliner, as billed when you purchased your ticket(s), canceled from the event and no rainchecks were issued.
The following scenarios DO NOT entitle you to a refund:
  • After purchasing tickets, you realize or decide that:
    • you do not meet age restrictions
    • you cannot attend on the published date
    • the event will occur at a location you do not like or prevents you from attending
    • the start or end time for the event prevents you from attending
  • An opening act that you wanted to see canceled from the event. We highly recommend that you pay attention to the performer's publicity to see how they plan to make it up to you.
  • There is a discrepancy between Prekindle's published event details and any details presented in flyers or posters uploaded or presented otherwise by the event organizers. Always assume the Prekindle data is correct because this is what your purchase will be bound to.
  • All events are rain or shine, unless otherwise noted.
Please contact Prekindle Customer Support or 1-(888)-454-4353
if you have other questions regarding our refund policy.