RETURNS & EXCHANGES
- If purchased from the Online Shop, you may return most new, unopened items within 30 days of delivery for a full refund.
- All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories.
- We reserve the right to refuse a return if the above conditions are not met. We will ship items back to you if they arrive used or abused.
- To exchange your new and unused item for something else, simply return it for a refund and place a new order through our website.
HOW TO RETURN
Contact Customer Support to arrange a return
Once we receive your return we will issue a refund to your credit card. This is only good for orders purchased online.
You should expect to receive your refund on your credit card within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.