Refund Policy

We investigate and settle all refund claims promptly. See below for the details of our refund policy for all purchases.

Customer support representative with headset
Date of last revision - May 23th, 2016

All sales are final. All events are rain or shine, unless otherwise noted, but may be canceled due to dangerous conditions. All artists, dates, times, and locations are subject to change without notice. No refunds are issued due to a performer or attraction being removed from a festival lineup.

If an event is cancelled and is not rescheduled, you may contact us through our support portal for information on receiving a refund. There may be refund limitations set by the event organizer, including deadlines for requesting a refund. Any instructions and limitations will be communicated to you by Prekindle or the event organizers. The service fee portion of your purchase may not always be refunded. Delivery fees are not refunded under any circumstance.

As a representative of the event organizer, Prekindle helps investigate and settle all refund claims promptly. The decision as to whether you are entitled to a refund is determined by the event organizer, and must be considered final. If refunds are offered, you must adhere to the event organizer's instructions and deadlines.