Refund Policy

We investigate and settle all refund claims promptly. See below for the details of our refund policy for all purchases.

Customer support representative with headset
Date of last revision - September 30th, 2021

All sales are final. All events are rain or shine, unless otherwise noted, but may be canceled due to dangerous conditions. All artists, dates, times, and locations are subject to change without notice. No refunds are issued due to a performer or attraction being removed from a festival lineup.

If an event is cancelled or postponed and a reschedule date is not announced within 30 days, you may contact us through our support portal for information on receiving a refund. There may be refund limitations set by the event organizer, including deadlines for requesting a refund. Any instructions and limitations will be communicated to you by Prekindle or the event organizers.

The service fee portion of your purchase will not be refunded. Delivery fees for printed tickets are not refunded under any circumstance. Any request for a refund must be made no later than 30 days after the event's scheduled date, except as specifically allowed by the Organizer.

As a representative of the event organizer, Prekindle helps investigate and settle all refund claims promptly. The decision as to whether you are entitled to a refund is determined by the event organizer, and must be considered final. If refunds are offered, you must adhere to the event organizer's instructions and deadlines.

If you purchased Refundable Booking with your order please see your receipt email for information on applying for a refund, if you cannot attend and can provide evidence for one of the many reasons. Review the general terms and specific COVID-19 terms before proceeding.